EPISODE 237: CREATING FLEXIBLE AND DYNAMIC PARCEL DELIVERY NETWORKS

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery:

• The big changes in the parcel environment – and it’s not just growth, it’s about flexibility

• The role data plays in parcel delivery and providing transparency to customers

• Customs data

• How postal operators can create flexible and dynamic delivery networks

• Route optimisation and redirection of parcels

• Creating a unified way of delivering and the delivery experience, while improving first-time delivery success

• Reducing calls to customer service contact centres

• Quality of service

• Escher’s new Riposte Track Trace and Last Mile Delivery product

• Flexible delivery options, including PUDO, lockers, time-slot delivery, full visibility of deliveries

• Additional services in the last mile, including fresh, pharma, and other home delivery services

• Dynamic route adjustment and elimination of paperwork

• Technology and the battle for talent

• Flexible workforce to deal with peak season – including dealing with agency workers and reducing training costs

• Bringing in new customers for delivery companies

• The development of route optimisation technology – including real-time route optimisation while the driver is out on the delivery route

• Enabling efficient same-day delivery via route optimisation

• Giving customers control over their deliveries without burdening the post with excessive costs

• Remote on-boarding and training

• Usability of hand-held delivery devices

• Modernising delivery and retail networks

• Being customer-centric and focusing on the customer experience