Rectangle91
Riposte Track, Trace and Last-Mile Delivery Riposte Track, Trace and Last-Mile Delivery Riposte Track, Trace and Last-Mile Delivery

EPISODE 237: CREATING FLEXIBLE AND DYNAMIC PARCEL DELIVERY NETWORKS

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimization, and modern e-commerce delivery:

mobile-default-bg

EPISODE 237: CREATING FLEXIBLE AND DYNAMIC PARCEL DELIVERY NETWORKS

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery:

  • The big changes in the parcel environment – and it’s not just growth, it’s about flexibility

  • The role data plays in parcel delivery and providing transparency to customers

  • Customs data

  • How postal operators can create flexible and dynamic delivery networks

  • Route optimisation and redirection of parcels

  • Creating a unified way of delivering and the delivery experience, while improving first-time delivery success

  • Reducing calls to customer service contact centres

  • Quality of service

  • Escher’s new Riposte Track Trace and Last Mile Delivery product

  • Flexible delivery options, including PUDO, lockers, time-slot delivery, full visibility of deliveries

  • Additional services in the last mile, including fresh, pharma, and other home delivery services

  • Dynamic route adjustment and elimination of paperwork

  • Technology and the battle for talent

  • Flexible workforce to deal with peak season – including dealing with agency workers and reducing training costs

  • Bringing in new customers for delivery companies

  • The development of route optimisation technology – including real-time route optimisation while the driver is out on the delivery route

  • Enabling efficient same-day delivery via route optimisation

  • Giving customers control over their deliveries without burdening the post with excessive costs

  • Remote on-boarding and training

  • Usability of hand-held delivery devices

  • Modernising delivery and retail networks

  • Being customer-centric and focusing on the customer experience

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

mailbox
mailbox
mailbox-mobile-bg

Get the latest news direct to your mailbox.

We won’t share your email and you can unsubscribe from our list at any time.