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Support Services

Receive world-class support while using the Riposte Platform to power your Post’s customer engagement strategy.

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Escher Connect

Access a 24/7 customer support portal to initiate support requests, review open tickets, download product-related documentation, review the product roadmap, and more.

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Tiered Support System

Select the level of support suited to your Posts’ needs by choosing one of Escher’s Bronze, Silver, Gold, and Platinum support packages.

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Escher Support Team

Receive support from a member of the Escher team with response times as fast as one hour depending on your support package.

Knowledge Base & Documentation

Find answers quickly on Escher Connect by browsing our extensive FAQ and knowledgebase or by downloading product-related documentation.

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Customer Success Manager

Enjoy optimal insight, guidance, and support from a dedicated Customer Success Manager assigned to help you improve profitability and revenue.

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Product Road Map

Stay current with the latest features and additions across our customer engagement platform.

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