Case Study
Case Study: Jersey Post
Discover how Jersey Post used Riposte Track, Trace and Last-Mile Delivery as a robust solution to improve the overall experience for customers and business partners.
Track, Trace, and Last-Mile Delivery is a cloud-based suite of parcel tracking and traceability solutions that help postal operators meet the rapidly changing business requirements for first and last-mile delivery.
Jersey Post Case Study
Real-time Parcel Track and Traceability
Extend real-time parcel delivery redirect, parcel intercept, and delivery window services to your customers with Track, Trace and Last-Mile Delivery. Additionally, real-time parcel traceability provides greater visibility for employees, partners, stakeholders, and customers.
Track, Trace and Last-Mile Delivery comes with advanced features such as real-time visibility, proof of delivery, parcel intercept, as well as the ability to modify delivery instructions for a parcel while it is still in transit. These advanced features give Posts the opportunity to improve customer experience, increase first-time delivery rates, and generate additional revenue for parcel delivery services.
With integration to transportation logistic planning software, Track, Trace and Last-Mile Delivery enables real-time dynamic optimization of parcel delivery routes.
Track, Trace and Last-Mile Delivery supports the full array of delivery, returns, and collection scenarios including parcel lockers, PUDO locations, and reverse logistics.
Track, Trace and Last-Mile Delivery enables real-time connectivity to parcel logistic partners such as FedEx, Amazon, Yodel, USPS, UPS, and more. The solution’s courier delivery interface allows last-mile delivery personnel to follow a customized workflow based on the logistic partner requirements.
Track, Trace and Last-Mile Delivery electronically integrates retail partners with customs and border patrol agencies to assure fast, efficient delivery of customers’ parcels.
The solution’s intuitive digital workflows provided on the handheld device allow new employees to process parcels with consistency and accuracy with minimal training.
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