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Transforming Customer Experience for Posts

Our unique software platform is purpose-built for postal retail and logistics organizations.

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Riposte Platform

Riposte is Escher’s award-winning platform, specifically designed for Posts, is unmatched in its reliability, durability, extensibility and scalability. Riposte’s open architecture ensures Posts are not locked into specific components, services, technical architecture or hardware. The solution easily integrates with existing applications and systems and can quickly expand to enable Posts to pivot and adapt to new services, channels, markets, business models and technologies. Riposte offers unparalleled flexibility, enabling the addition, removal or replacement of components to support evolving needs.

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Riposte Application

The Riposte Customer Engagement Platform has a wide selection of off-the-shelf applications built specifically for Posts. Customized to each individual implementation, these Standard Business Applications (SBA’s) enable posts to deal with common business scenarios and workflows right out of the gate.

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Customer Engagement

Riposte Customer Engagement Platform supports multiple channels while providing a seamless customer and user experience on any software environment running Windows, Android, or iOS operating systems and on any form factor device. Escher enables Post Office to provide a wide variety of customer channels – including PUDO, mobile app, kiosks and counter, increasing customer satisfaction, engagement, and experience.

Riposte Delivery
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Escher Services

Get the most from your Riposte implementation, with support and training tailored to your needs.

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Support Services

Customisation Support, Operations Support and Development Support.

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Professional Services

Best practice assistance to migrate to the latest version of Riposte.

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Training and Health Check

Specialized analysis of your Riposte environment & infrastructure providing practical advice from both a business and technical perspective.

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