Nick Manolis, CEO of Escher Group, joins Ian Kerr of Postal Hub Podcast discussing:

• The blurring line between delivery and the retail network

• Achieving better customer engagement in a postal context

• Helping posts win more parcel volumes through measuring customer satisfaction

• Taking real-time data collection and making it useful

• Replacing mystery shoppers and QR codes on receipts

• Cross-border duties and taxes

• Dealing with “denied parties” and restricted products

• Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.