Position Overview

The Senior Business Analyst works closely with the business and technical teams.  They are the major contributor to the requirements specification deliverable. This person will be responsible for interfacing with the customer, understanding and writing business and functional requirements, and ensuring there is integration between business requirements and software deliverables. They will also assist with testing and developing the presentation used to guide the discussion about deliverables to the client.

 

Support Manager

Duties and Responsibilities

  • Collaborate closely with stakeholders to understand their business requirements, informational needs and data sources, conduct requirements gathering sessions, meetings and presentations
  • Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups
  • Communicate and collaborate effectively with technical staff and business users
  • Assist solution architects to create technical design documents for large CRs
  • Facilitate and guide discovery and requirement definition sessions
  • Assist with functional and technical designs
  • Participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing

Minimum Qualifications

  • 3+ years of experience within the technology field
  • 3+ years of experience working as a Functional, Data, or Business Analyst.
  • 3+ years of customer interfacing experience – project oversight, customer presentation.
  • Extensive experience in Process Mapping and Story Development
  • Well versed in creating flowcharts/diagrams
  • Experience with developing documents in PowerPoint to support demos of new functionality
  • Experience with JIRA and use within Agile and Scrum ceremonies
  • Experience with full project lifecycle
  • Must be US citizen or have a green card
  • Must be able to pass security clearance requirements as a government contractor
  • Located in the DC Metro area – this role will be primarily remote but will require regular visits to our client site

Bonus Qualifications

  • Experience with POS development for Counters, Kiosk or Handheld devices
  • Experience with mailing processes
  • Technical knowledge/experience a plus
  • Experience with data-driven UI architecture

Personal Skills

  • Excellent problem-solving skills
  • Excellent knowledge of Microsoft tools
  • Self-motivated
  • Ability to work as part of a team
  • Self-directed
  • Excellent client presentation skills
  • Excellent communication skills (written and verbal)
  • Detail-oriented

Why join Escher

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.

 

What we have to offer

Escher offers a competitive compensation package, training allowance and free coffee and snacks when in the office, and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!

Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

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