Podcast Escher Group

Episode 284 of the Postal Hub Podcast featuring Escher CEO Brody Buhler

What does the future hold for postal operators, listen here:


Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher’s Future of Posts 2022 research, including:

  • The tale of two networks: delivery and retail
  • Service models – including self-serve – in post offices
  • Making delivery and retail networks work together
  • Exploiting returns
  • A problem for retailers – but an opportunity for posts
  • Tailoring returns experiences
  • Making returns via the post easier for consumers
  • Collecting returns to compensate for falling letter volumes
  • Omnichannel
  • Streamlining customs declarations for cross-border parcels
  • Optimizing the customer experience
  • Simplifying self-service
  • Diversification
  • Branching into grocery and local delivery
  • Partner or do-it-yourself?
  • Cross-border at the crossroads
  • Regulatory changes hitting cross-border volumes
  • Real-time calculation of customs duties and delivery times
  • Cross-border returns

The Postal Hub Podcast

Hosted by Ian Kerr, each episode features interviews with leaders and influencers in the postal and parcel worlds. The Postal Hub covers the latest developments and innovations that are changing the delivery world.

Find out more at the Postal Hub website.

The Future of Posts 2022

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