Posted November 27, 2022

Episode 284 of the Postal Hub Podcast featuring Escher CEO Brody Buhler

What does the future hold for postal operators, listen here:

Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher’s Future of Posts 2022 research, including:

The tale of two networks: delivery and retail
Service models – including self-serve – in post offices
Making delivery and retail networks work together
Exploiting returns
A problem for retailers – but an opportunity for posts
Tailoring returns experiences
Making returns via the post easier for consumers
Collecting returns to compensate for falling letter volumes
Omnichannel
Streamlining customs declarations for cross-border parcels
Optimizing the customer experience
Simplifying self-service
Diversification
Branching into grocery and local delivery
Partner or do-it-yourself?
Cross-border at the crossroads
Regulatory changes hitting cross-border volumes
Real-time calculation of customs duties and delivery times
Cross-border returns

The Postal Hub Podcast

Hosted by Ian Kerr, each episode features interviews with leaders and influencers in the postal and parcel worlds. The Postal Hub covers the latest developments and innovations that are changing the delivery world.

Find out more at the Postal Hub website.

The Future of Posts 2022

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Episode 284 of the Postal Hub Podcast featuring Escher CEO Brody Buhler

The Postal Hub Podcast

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