As 2021 has allowed the postal industry to overcome and adapt to global changes, this year brings new obstacles — the challenge of redefining the norm. Customer behaviors and expectations are still evolving and will require continual monitoring and response from all Posts.
In Escher’s fifth annual edition of the Future of Posts report, 91 national postal operators worldwide, including 284 respondents, have provided insights into their operating methods, including key investment areas, automation strategies, point-of-sales channel selections, and future network plans. The survey began as governments across the globe were executing return-to-work plans and concluded after the conflict in Eastern Europe began. This backdrop has no doubt influenced the business priorities of postal operators.