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Self-Service
Always-Open Postal Service
Open the Post Office Around the Clock
Put full postal service on a kiosk, so customers post, collect and pay on their own schedule while your staff focus on the transactions that need a person.
The "Fixed Hours" Trap
A staffed counter can only serve customers when it is open and staffed. Queues build at peak, rural and low-volume sites lose money, and every extension of opening hours adds labour cost the branch cannot recover.
Meanwhile customers expect to collect a parcel or buy postage the way they withdraw cash: any time, in a few taps. A branch that closes at five cannot meet that expectation.
The Counter, Self-Served
Move routine transactions to the kiosk and free the counter for the rest. Customers buy postage, send and collect parcels, and pay bills without waiting, on the same platform and product catalogue that runs your staffed counters, so nothing behaves differently for the operator.
Full Postal Functionality:
The kiosk runs the same services as the counter, from posting and parcel collection to bill pay and government services, not a cut-down subset that sends customers back to the queue.
Unmanned and Extended-Hour Sites
Place a kiosk where a branch is not viable, in transport hubs, retail partners or lobbies, to keep service running out of hours and keep presence where you would otherwise close.
One Experience Across Channels
Kiosk, counter and app share one interface and one record, so a customer can start a transaction on their phone and finish it at the kiosk without repeating a step.
Escher runs self-service kiosks alongside counters, mobile POS and PUDO across national estates, all on one platform. Operators use them to extend hours, cover unmanned sites and cut queues at peak without adding permanent counter staff.
IT & Procurement Confidence
Hardware: Runs on standard kiosk terminals and touchscreens, driving scales, printers, scanners and payment devices.
Reliability: Offline-first operation keeps the kiosk trading through network outages, reconciling automatically on reconnect.
Accessibility: Multi-language, screen-reader and step-free interaction designed to meet public-sector accessibility standards.
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