By 2021, over 2.14 billion people worldwide will buy goods and services online. eCommerce’s meteoric rise is just one of the factors contributing to the rapid transformation of the postal industry. Declining letter volume and the proliferation of the delivery industry are further adding to the changing business model. As Posts rise to the challenge, many are recognizing a single cohesive theme developing as they transform-enhance the customer experience. To accomplish this objective, Posts are turning to technology to help build the digital-first post office that puts customer service at its core.
For Posts to deliver on this mission, they must have technological capabilities at their disposal. Escher understands this and is continually innovating and evolving our software platforms to accommodate this new vision for the postal industry.
Last October, we announced some updates to the Riposte platform.
“Our latest release is built on our world-class messaging framework, providing a modular architecture and consolidated data center infrastructure. Enabling out-of-the-box implementation, with post-specific applications, this solution will deliver business value faster, and decrease the cost of implementations.” — Nick Manolis, CEO, Escher
Riposte’s open architecture ensures that Posts are not locked into specific components, services, technical architecture, or hardware. The solution easily integrates with existing applications and systems and can quickly expand to enable Posts to pivot and adapt to new services, markets, business models, and technologies. Riposte offers unparalleled flexibility, allowing the addition, removal, or replacement of components to support evolving needs.
With eight applications, Riposte will empower Posts to augment their digital capacity and presence in the market.
As mentioned earlier, customer satisfaction is now a critical focus of all business operations. Customers expect, almost demand, a service that is convenient, personalized, transparent, and interactive.
Riposte’s applications provide Posts with the technology to meet and resolve issues customers may encounter today.
The complexity of first and last mile
Barriers to cross border shipping
Continuous improvement strategies
One customer rolled out 11,000 cost-effective PUDO centers. The installation costs were minimal- franchisees used handheld mobile devices, wireless printer, and operate over a phone network- and customers now had more locations to choose, easier parking, and extended business hours.
Riposte is purpose-built, scalable, channel-agnostic, and incorporates post-centric intelligent automation. Posts get complete access to all transactional data and rely on Escher to provide a safe and secure platform.