Our unique software platform powers the world’s first and last-mile deliveries, helping postal, retail, courier, and logistics organizations connect nearly 1 billion consumers with global eCommerce networks.
Brody Buhler, CEO at Escher Group, talks to Ian Kerr about post offices, new technology, out-of-home delivery, and much more:
Transformation in the delivery world means transformation of post offices
Last-mile capacity – and what the lack of capacity means for e-commerce
How post offices can be used to add last-mile delivery capacity
Out-of-home delivery – preferred pickup destinations vs failed first-time deliveries
Growth in parcel inductions via the post office network
Fulfilling local e-commerce and the concept of continuous delivery
Making fast delivery more affordable
Last-mile technology in post offices and PUDOs
Customers’ preferences for contactless interactions
Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
Making self-service frictionless and customer-friendly
Creating 24-hour customer service zones, including parcel induction and parcel lockers
Customers who want face-to-face service at the post office
The evolving role of post office staff, including how counter operators add value to customer service
The big issues facing postal operators in operating their post office networks
Improving parcel flow
Mobile point-of-sale technology
The Postal Hub Podcast
Hosted by Ian Kerr, each episode features interviews with leaders and influencers in the postal and parcel worlds. The Postal Hub covers the latest developments and innovations that are changing the delivery world.
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