Brody Buhler, CEO at Escher Group, talks to Ian Kerr about post offices, new technology, out-of-home delivery, and much more:
- Transformation in the delivery world means transformation of post offices
- Last-mile capacity – and what the lack of capacity means for e-commerce
- How post offices can be used to add last-mile delivery capacity
- Out-of-home delivery – preferred pickup destinations vs failed first-time deliveries
- Growth in parcel inductions via the post office network
- Fulfilling local e-commerce and the concept of continuous delivery
- Making fast delivery more affordable
- Last-mile technology in post offices and PUDOs
- Customers’ preferences for contactless interactions
- Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
- Making self-service frictionless and customer-friendly
- Creating 24-hour customer service zones, including parcel induction and parcel lockers
- Customers who want face-to-face service at the post office
- The evolving role of post office staff, including how counter operators add value to customer service
- The big issues facing postal operators in operating their post office networks
- Improving parcel flow
- Mobile point-of-sale technology
The Postal Hub Podcast
Hosted by Ian Kerr, each episode features interviews with leaders and influencers in the postal and parcel worlds. The Postal Hub covers the latest developments and innovations that are changing the delivery world.
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Find out more at the Postal Hub website.
