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Escher CTO Wayne Haubner joins Ian Kerr of Postal Hub Podcast to discuss applications for artificial intelligence in the postal and delivery sectors:
The difference between AI and machine learning
Where to source data (e.g. transaction data, tracking data, customer profiles)
AI and loyalty programmes – and the impact on repeat sales
Driving better customer engagement with AI
Digital on-boarding – training for new staff
How AI and big data can predict problems in the delivery network and post office network
Making data available for analysis in real-time
Predicting and recognising customer behaviour – even in-store!
Using AI to support up-selling in parcel delivery
Reducing fraud using AI
Look out for more from Escher’s leadership team on the Postal Hub Podcast in the future