October 26, 2023 Press Release
Boston, MA – Oct 12th, 2020 — Escher, the global leader transforming postal operators and couriers, announced the launch of its new Retail Analytics solution. The solution gives Posts the power of real-time updates across their entire network, allowing Posts to make faster, more informed decisions from a single source of truth. The solution segments the sheer volume of information into digestible categories. These include metrics related to cash and settlement, customer experience, compliance, productivity and efficiency and more.
Among the most significant hurdles for postal operators is the incredible amount of data collected from across their retail network every day. What has not evolved, though, are the reporting methods many Posts still rely on. While many postal operators already leverage data analytics in some regards, it’s not always in the most efficient or effective ways due to the limited capability of available tools. These monthly, weekly, or even daily snapshots are not enough to make the best decisions possible. Instead, it takes up-to-the-minute reporting with reliable data sets to keep up.
“In terms of delivering real business insight, postal operators need three things,” commented Nick Manolis, CEO, Escher. “Real-time data you can trust, flexible delivery mechanics, and self-service discovery. Our new Retail Analytics solution offers this. We provide postal operators with an in-depth snapshot of their current operations in real-time, deliver actionable recommendations, and we make it incredibly easy to do.”
Retail Analytics also includes metrics to better understand the workforce, revenue and margin, inventory, among many others. With access to real-time information, Posts quickly learn more about their daily operations than ever before.
What brings accessibility to these data streams is Natural Language Processing (NLP). This is the same technology behind human-like responses from Alexa, Siri, or other platforms. A feature of the new Retail Analytics solution is Ask Riposte – a tool that puts the power of natural language processing and AI on top of your data. With Ask Riposte, users simply pose a question and the correct answer will be returned. It’s your own virtual data scientist ready to immediately answer your requests.
Escher’s Retail Analytics solution, cloud-hosted in Microsoft Azure, receives data from the Post’s installed Riposte platform. These two solutions securely sync in real-time. Retail Analytics uses a cloud data factory to transform the data into a series of models that can be consumed by various BI and AI tools including Ask Riposte and Riposte AI.
Existing customers should contact their account manager for more information. New customers are encouraged to get in touch with us for further information.
The award-winning Riposte Platform provides Posts with an all-in-one customer engagement solution to support every step of the digital transformation journey. Posts can bypass unnecessary complexity and expense with Riposte and eliminate the trouble of evaluating, purchasing, and integrating multiple solutions. The Riposte Platform comes with out-of-the-box solutions for counter service, mobile integration, data analytics, retail worker onboarding, customer survey generation, integration of third-party agents, facilitation of a pick-up, drop-off network, and more.
Escher is transforming postal operators and couriers worldwide, enabling them to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, Posts can drive superior customer experience, with greater speed and better economics. With over 35 customers, Escher works with the most innovative Posts in the world. Their largest customer carries 47% of the world’s post. Escher’s technology gets used to serving over a billion citizens with 350,000 points of engagement globally. For more information about Escher, visit www.eschergroup.com
Melroy Coelho
Escher Group
Kim Peterson
KP Communications for Escher Group
kim.peterson@kp-communications.com
