Escher Connect

Get the most out of your Riposte implementation by getting the right support.

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The right coverage for you when you need it

With every Escher implementation, you will receive world-class support as standard. But we understand how providing the best level of service for your customer may require additional support. Our support packages aim to give the level support you need to maximize your customer engagement.

Support Services

Platinum Coverage

All the support of the Gold level package, plus:

  • Customer Success Manager
  • 24/7 Support for Critical Cases
  • Platinum Account Reports
  • Unlimited Support Tickets
Gold Coverage

Gold Coverage

All the support of the Silver level package, plus:

  • Designated Support Contacts
  • Priority Case Routing
  • Faster SLAs
  • Higher Number of Support Tickets
Silver Coverage

Silver Coverage

All the support of the Bronze level package, plus:

  • Faster Response Time
  • Faster Resolution Time
  • Higher number of Support Tickets
Bronze Coverage

Bronze Coverage

Our standard support package, which includes:

  • 24/7/365 access to online knowledge base and documentation via Escher Connect
  • Support for all purchased CRs/ Enhancement Releases
  • Hot Fixes for PO and P1 issues

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