The Future of Posts 2025

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Get the data-driven insights you need to adapt, grow, and lead in a rapidly changing industry.

Get the insights global postal leaders are using to grow revenue, accelerate digital transformation, and redefine operational success.

The Future of Posts 2025 provides exclusive data from 89 postal operators and 290 executives across the globe. This year’s report captures a sector responding decisively to structural change: letter mail volumes continue their steep decline, e-commerce is stabilizing into a more volatile growth pattern, and operators are under pressure to modernize faster than ever before. And yet, the outlook is increasingly optimistic. Forty percent of operators reported revenue growth in 2025 (the highest in five years!) while diversification, digital investment, and strategic agility are helping close the profitability gap. From parcel-first delivery models and AI-enhanced operations to bold expansions into financial and government services, Posts are adapting with purpose.

In our 2025 Future of Posts report, you’ll discover:

• Real-World Benchmarks: Track revenue, profitability, and volume trends across key regions and operator types.
• Strategic Priorities: Understand how Posts are investing in digital infrastructure, last-mile logistics, and cross-border capabilities.
• Retail Reinvention: See how hybrid counters, smart lockers, and mobile apps are ­reshaping the customer experience.
• AI & Analytics: Learn which operators are unlocking cost savings through automation and predictive intelligence.
• Sustainability in Action: Discover how Posts are turning carbon commitments into concrete, operational changes.

Why you need this report

The postal industry is navigating irreversible structural shifts. Operators that succeed will be those who act decisively by transforming their networks, diversifying revenue, and building digital and environmental resilience. This report gives you the latest data and insights you need to lead with confidence, whether you’re rethinking retail, scaling last-mile capacity, launching public services, or investing in AI.

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