eCommerce is big business. By one estimate, it will account for almost 15% of global retail sales in 2020. The proliferation of online shopping is an excellent boon to Posts. Not surprisingly, most Postal professionals expect eCommerce to have the most significant impact on Postal Operators according to Escher’s Future of Posts 2019: Delivering change in the world of Posts report. However, Posts are not alone in benefitting from the explosion of eCommerce. The logistics industry is a tight market, and companies like Amazon, eBay, and Alibaba present significant challenges for postal operators.
In a nutshell, it means that Posts must change and adapt their operating model to ensure they can compete. Posts must look to ensure the journey to the consumer is seamless and efficient, and in line with the “always-on” nature of today’s consumer mobile services are expanded. Ultimately, it means ensuring that all efforts are focused on facilitating a customer experience that offers considerable flexibility and meets modern service expectations.
Escher is fully aware of the enormous pressure this puts Posts under as each year, they face massive challenges in the war to maintain their foothold in a tough market. Our latest eBook, How eCommerce Can Save the Postal Service, offers readers an in-depth look into how Posts are responding to these challenges. From real-world examples to industry insights, this quick read is essential reading for Posts professionals.
[one_second]Download you free copy of How e-commerce can save the Postal Indsutry here
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