How Posts can deliver on Customer Experience

The strategy behind the ‘always-on’ consumer and how they interact with a growing number of industries is dominated by the idea of channels – especially omnichannel. Digital, physical and everything in between is providing greater accessibility to products and services.

Contents

• Introduction to: Consumer-centric Postal services
• Evolution of customer service in Posts
• Leveraging digital transformation to benefit the consumer
• Making mail and parcel preparation simple
• Ensuring people can send parcels and mail with ease
• Delivering by the customers’ expectations
• Returning goods with a stress-free experience
• How modern Posts drive customer loyalty