A nossa plataforma de software exclusiva impulsiona a entrega de encomendas em todo o mundo, desde o envio até ao consumidor final, ajudando as empresas postais, de retalho, de transporte e de logística a conectarem cerca de mil milhões de consumidores através de redes globais de comércio eletrónico.
How are Posts leveraging technology? What are Posts most important investment priorities over the next 5 years?
Get more insights by downloading the full Future of Posts report below.
The focus on providing and improving technologies for Parcels remains the main area for investment for postal and courier operators, with 26% of the respondents asserting parcels as the main priority. Complimenting these findings Cross border e-commerce ranked second with 19%. Technology Innovation is slightly behind with 17%, and Customer Experience rounds out the top four areas of interest with 12%.
Domestic e-commerce (10%), Mail (7%), Financial Services (7%), Government Services (2%) make up the remaining key areas of investment for the next half-decade, with Reverse logistics and returns handling (0%) not being considered an investment area.
Considering the increase in parcel volumes and e-commerce activity over the last number of years, it is not surprising to see operators focusing on these growth areas. And given the continual stream of nascent technologies that can refine and improve the processes along the supply chain and give customers improved agency over their shopping experience, the placement of Technology Innovation and Customer Experience are also not surprising. These four areas make up nearly 75% of the investment priorities for postal and courier operators for the next five years.
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Leveraging Technology is extracted from Escher’s Future of Posts 2020. Discover the latest business trends and how the global pandemic has affected the postal industry by downloading your free copy now!
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