The incredible merits of artificial intelligence (AI) for Posts is a topic Escher has addressed multiple times on this blog. In the past, we’ve often spoken of why AI is such a powerful tool; today, I want to show you how versatile and beneficial it is.
Posts can use AI to boost productivity, increase sales, and enhance both the customer and employee experience by applying it these seven ways:
The goal of labor forecasting is to project the need of employees in 15-minute increments for a specific duration as desired by the customer. With AI, a Post can create a rolling employee staffing that considers both predicted customer traffic and the number of customers each employee can serve to optimize staff scheduling.
AI can continuously and dynamically report on the following metrics to ensure the secure operational efficiency of your Post:
Your Posts’ customer satisfaction data can be overlaid with POS data to determine the influence of customer satisfaction on basket size and overall business revenue.
Using AI, Posts can create a healthy store index by combining near real-time activity metrics, like store transaction volume comparisons, staffing level effectiveness, and customer satisfaction.
With AI, you can even create a service for your partners (for example, POS partners) who can also receive a copy of audit reports to establish consulting practices, like training sessions or other additional analysis.
Many postal operators are hampered by traditional hierarchical systems that stratify and siloes data. AI can cut through these organizational barriers and grant permission as designated. This allows:
AI is the key to future-proofing Posts. The only question left is, what platform are you using to integrate this technology?
If you are unsure of the answer, speak to us today. Designed for the postal industry, our solution, Riposte AI, uses advanced predictive analytics to retrieve POS data from across a Post’s network. This POS data is then transformed into actionable suggestions or recommendations for generating new revenue streams and increasing operational efficiency throughout the postal network.