Our Omni-Channel Strategy

Escher’s omni-channel strategy delivers a continuous and consistent experience across every channel.

Escher’s software removes the need for our customers to decide which type of service point they want to use and allows them to focus on their business needs instead.

Our solution is based on a simple and fundamental principle: define once, deploy many and process once. Our customers are able to define any business function once and deploy it across all channels and devices. It is an efficient, flexible and scalable solution that delivers fast product delivery and enriched user experience, driving more sales, more transactions and more revenue. 

Pauline Kenna, Director of Digital Services speaking about how Escher's Omni-Channel strategy is empowering customers to offer a wider variety of products and services across every touch point.


 

Our software for desktop point of service management is Escher’s most powerful tool for demanding business and retail environments.

This channel offers online or offline options and a set of off-the-shelf applications for a broad range of business functions to smart or cloud clients. The intuitive interface requires minimum staff training and back office services are automated efficiently, including logs of all transactions, stock management, and data supply to accounts. The benefit is a complete 360° view of your business in real time.

In addition, as Escher’s solution is adaptable and scalable, operators may introduce new products and services through easily integrated applications (including third party) that build customer loyalty and retain a greater share of customer revenue.

Escher’s software for desktop is part of a complete omni-channel offering that creates the necessary synergy between the digital and physical retail spaces, offering cross-channel flexibility, preserving the transaction lifecycle across every channel and enabling retailers to stay connected with their customers beyond the storefront through our loyalty solutions. 

 


 

Escher’s software turns any mobile device, whether consumer or enterprise, into a point of service channel.

Because our software supports all major operating systems, including iOS, Android and Windows, our mobile solutions can be easily integrated into company-owned enterprise devices or customer-owned smartphones.

All of Escher’s solutions can be deployed on mobile devices providing organizations with reliable, convenient and easy-to-use transactional solutions for businesses and consumers on the move. What’s more, Escher’s mobile solutions can introduce a new variety of service points to organizations, such as selling services or products through a third party retailer, enterprise service points where volumes are low, as a means of providing mobile points of service to an existing location to combat queues, or for door-to-door services (logistics workers or postmen).

Escher’s mobile solutions are enabling wallet operators, large acceptance networks and retailers to offer Click & Collect, Social CRM, Mobile Identity, Loyalty and Coupon Redemption, Mobile Wallets and Mobile Money in addition to other card-based service programs.

Escher’s mobile enterprise solutions turn any mobile device into a mini-retail POS device for payments and receipts. All transactions are fully automated and are logged for stock management and accounting purposes.

Escher’s software, integrated into mobile, is part of a complete omni-channel offering that creates the necessary synergy between the digital and physical retail spaces, offering cross-channel flexibility, preserving the transaction lifecycle across every channel and enabling retailers to stay connected with their customers beyond the storefront through our loyalty solutions. 


 

Utilizing this channel, businesses can  turn any kiosk into an extension of their business offering customers 24-hour self-service options in any retail environment or public space.

Our solutions are based on industry standards, giving organizations the freedom to take traditional counter services to the customer to improve consumer experience and reduce in-store queuing times.

Escher’s software can be used across a variety of kiosks, including vending machines, self-service kiosks, check-out kiosks, automated teller machines (ATMs) and lock boxes.

All of Escher’s solutions can be deployed on self-service devices providing organizations with reliable, convenient and easy-to-use transactional solutions for businesses and consumers on the move.

Our solution offers a multitude of self-service transaction applications on a single kiosk, from financial services through to government services and logistics services. Integrated payment processing is provided either through card payment transactions or with cash settlement.

Escher’s software, deployed in self-service kiosks, is part of a complete omni-channel offering that creates the necessary synergy between the digital and physical retail spaces, offering cross-channel flexibility, preserving the transaction lifecycle across every channel and enabling retailers to stay connected with their customers beyond the storefront through our loyalty solutions. 

 


 

With Escher's web solutions, retailers can quickly gain eCommerce capabilities so their customers can shop online.

All of Escher’s solutions can be deployed on the web providing organizations with reliable, convenient and easy-to-use transactional solutions for businesses and consumers on the move.

Uniquely, retailers can offer an integrated online and in-store shopping experience. For example, transactions started online by a customer at home can be continued in-store without losing information along the way.

Offering a web capability makes it easy to manage and support the complete lifecycle of a customer’s interaction and ensures that your products and services are easily accessible and available at any time.

Escher’s software in the web environment is part of a complete omni-channel offering that creates the necessary synergy between the digital and physical retail spaces, offering cross-channel flexibility, preserving the transaction lifecycle across every channel and enabling retailers to stay connected with their customers beyond the storefront.


 

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