Recent International Post Corporation (IPC) data clearly illustrates that Posts are responding to the challenges of declining mail volumes and the proliferation of logistics companies by embracing eCommerce. In its 2019 report, the IPC found that more than three-quarters of the 50 posts surveyed saw stable or increasing revenues as a result of the growth in parcel deliveries. This is good news, especially given that it is estimated that this the e-commerce revolution is set to continue: global internet retail sales are predicted to roughly double over the next five years, reaching €3.1tn by 2023.
It is terrific that Posts have an expanding revenue stream. However, eCommerce does present additional challenges, primarily around the implementation of the technology to ensure Posts can remain competitive in what is an incredibly tight market. Posts have an established identity as entities that safeguard and serve their community. Therefore, as each agency considers how best to make the leap and digitally transform processes and procedures, they must ensure their brand’s reputation must not be put in jeopardy.
While Posts can agree that a large part of their success over the coming years is tied to eCommerce, this dependency means Posts must ensure their infrastructure and their point of sale network is prepared for the job. Customers expect a high level of reliability and place huge amounts of trust in their Posts. Given the many alternatives for shipping, now is time to leverage this relationship and thereby ensure customer satisfaction and loyalty. Case in point, with the increase in cross-border shipping, customers should feel they can entrust Posts to ensure they are paying the correct taxes and duties, are completing the proper documents, and adhering to all denied parties/prohibited items lists.
Now is the time for Posts to evaluate any infrastructure changes- whether it’s overhauling a legacy system or introducing a new one- by three fundamental principles: security, scalability, and stability.
According to IBM research, in 2019, the global average cost of a data breach is $3.92 million. Point-of-sale data breaches are fast becoming a serious problem for retailers, with some already dealing with the fallout. DoorDash, the food delivery company, acknowledge that 4.9 million customers, delivery workers, and merchants had their information accessed by hackers.
Whatever measures are taken to bring the Posts services and systems into the digital era, it must be cognizant of the costs associated. Additionally, given that Posts are obliged to ensure their services are available to everyone regardless of location or viability, and thereby further restricting how they can implement budgetary matters.
People associate Posts with consistent and excellent services. Now it is not the time to jeopardize this reputation and brand loyalty by implementations that result in frequent downtime or bugs.
At Escher, we strive to give our customers the technology to serve their customers best. To learn more about how Posts can utilize technology to offer maximum protection to their customers download your free copy of The Three Ss of Trusted Post Office Technology: Security, Scalability, and Stability