Escher Group has enhanced its existing mobile loyalty solution for Insomnia Coffee, an Irish independent coffee chain with a new frictionless prepay function.
As of 15 June 2016, Insomnia Coffee customers will now be able to scan their loyalty card, fob or mobile app in-store to load their prepay account with credit to use for future purchases. With a single scan, customers can earn and redeem loyalty points, apply any relevant coupons and pay with their pre-paid account ensuring an effortless mobile payment experience for all users.
This frictionless prepay function enables an omni-channel experience for users who now have the option to top-up in the store, online or on a mobile device. For Insomnia Coffee, this streamlined payment experience increases customer spend and ensures that they remain at the forefront of developing technologies.
Liam Church, CEO Escher Group, said:
“The introduction of prepay for Insomnia Coffee highlights the strength of our Mobile Wallet Solution and its adaptability to different markets.
“For Insomnia coffee customers, it takes a cutting-edge technology and turns it into an easy, time-saving process that quickly gets them their coffee.
“By introducing our prepay solution, Insomnia Coffee is preparing itself for the future demands of its customers to ensure that they continue to provide an excellent customer experience.”