LICENSES, PERMITS & GRANTS

THE DIGITAL SOLUTION FOR APPLICATIONS, ISSUANCE AND RENEWALS

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AT A GLANCE


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Forms

Web-based editor allows you to create, populate and publish complex forms which configure to different devices with session-transfer support.

 

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Identity Management

This standards-based Identity Provider (IdP) provides registration, authentication, profile management, identity assurance and single sign-on capabilities.

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Workload

Control and define workflow by state, user role and administration with specific criteria for each license, permit or grant.

Settlement icon

Settlement

Provides an online commercial system, including product catalog, shopping basket, orders, and payments.

Data lockers icon

Data Lockers

Secure online document storage service built on the privacy by design principles.

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Notifications

Automate email and SMS notifications to customers when an application for a service is received or when a renewal is due.

Bundling icon

Bundling

Locate, complete and submit applications for single or multiple licenses, permits and grants from one website.

Issuance

Issuance

eSignature authentication allows for licenses, permits and grants to be issued automatically once approved.

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THE CHALLENGE


The area of licensing, permits and grants is a complex one. It usually comes with historical processes that cause an inordinate amount of work for governments and can often be confusing and frustrating for the end-user to complete.

Sometimes even knowing what licenses, permits and grants are required or available can be a real challenge for citizens and businesses. This is often because different licenses, permits and grants are issued by various and separate government departments. Offline, or partially-offline solutions, open up the possibility of human error and increases mail costs and inefficiencies. Additional time and money is then spent reconciling and rectifying these errors.

Compliance levels are low especially after the first license or permit is issued. Renewal notifications tend to be ignored by the citizen or business and the enforcement is difficult to monitor leading to a reduction in annual renewal revenue.

  1. Organizations at all levels face strict headcount challenges during tough economic times. Therefore finding ways to make government more efficient, streamlined and cost-effective is imperative.
  2. Escher’s solutions focus on solving the challenges faced by governments due to budget shortfalls, reduction in tax revenues and lack of adequate personnel.
  3. Escher’s solutions offer a reduction in operating costs, a greatly increased breadth of constituent access while increasing revenue for the government.
  4. These solutions allow governments of all levels to move into the modern age and implement green initiatives.

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THE SOLUTION


Escher’s solution enables organizations to work together and offer all licenses, permits and grants required for specific activities to be accessed from a central location on an internet enabled device. Escher’s platform offers a one-stop shop for digital application, issuance and renewal processing, including form design, workflow automation, identity management, eSignatures, eCommerce transactions and publishing.

 

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Applicant Portal

  • Search for Licenses, Permits and Grants
  • Register Once Only
  • Applies for Licenses, Permits and Grants
  • Makes Payments
  • Checks on Application Status
  • Renews Licenses, Permits and Grants

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Processor Portal

  • Receives Applications
  • Processes Applications
  • Responds to Defined Workflow Process
  • Grants / Denies
  • Sets Renewals
  • Issues Licenses, Permits and Grants

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Publisher Portal

  • Creates Licenses, Permits and Grants
  • Sets Prices & Workflows
  • Publishes Application Forms
  • Shares Licenses, Permits and Grants
  • Subscribes to Licenses, Permits and Grants

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THE BENEFITS


By creating a single solution for applying, renewing, paying for and issuing single or multiple licenses, permits and grants, Escher have streamlined how governments manage and future-proof their processes.

It is specifically designed for governments and includes the critical modules they need, such as workflow automation, form design, identity management and ecommerce transactions. To support the shift to mobile usage, we have enhanced the user experience for all smart mobile devices. Included in the system are automatic notifications for the issuer and renewal applicants, facilitating increased compliance and revenue.

The solution allows applicants to submit multiple applications to various government departments through one central location, bundling specific application forms together per type. Processing and paying for licenses, permits and grants issued by multiple departments can occur in one simple transaction, minimizing the administrative burden for the applicant and the issuer. If an applicant requires an additional form, previously filled in details, including evidentiary documents, are held in the system and can be used again, without the need for additional submissions. Implementing digital signatures allows for licenses, permits and grants to be issued automatically through the system.

List of Main Benefits:

  • Easy Access for Applicants
  • Increased Revenue
  • Efficiencies & Cost Savings
  • 360 View of Applications
  • Better Compliance
  • Streamlined Processes
  • Bundled Applications
  • Improved End-User Engagement
Phone and tablet showing application

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How Escher Group Adds Value

Our digital transaction management software is used by governments to move their service to digital. By using our solutions, governments have been able to open up new market opportunities, increase revenue, create a better customer experience and to drive efficiencies within their operations.

Escher, through its innovation, solutions and people, is empowering governments around the world to overcome new digital challenges and deliver products and services in a true, one-on-one, personally engaging omni-channel environment. By working with Escher, organizations are able to build deeper and more personal business relationships with their communities.

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Escher Group Ltd
133 Federal Street
Boston, MA 02110

USA

T +1 857 366 9500

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