CX ebook MT

How Posts can deliver on Customer Experience


How Posts can deliver on Customer Experience

The strategy behind the ‘always-on’ consumer and how they interact with a growing number of industries is dominated by the idea of channels – especially omnichannel. Digital, physical and everything in between is providing greater accessibility to products and services.


  • Introduction to: Consumer-centric Postal services
  • Evolution of customer service in Posts
  • Leveraging digital transformation to benefit the consumer
  • Making mail and parcel preparation simple
  • Ensuring people can send parcels and mail with ease
  • Delivering by the customers’ expectations
  • Returning goods with a stress-free experience
  • How modern Posts drive customer loyalty

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