The customer is king, queen, or whatever appellation that best works for you. Customers routinely and overwhelmingly choose brands based on customer experience. Recent research highlights that customers are in the driving seat. As the report notes,
With more choice, more access to information, and less incentive to be loyal, today’s customers are firmly in control of their relationships with companies.
First, it is about awareness. What are customers looking for? And then how can companies meet these needs? According to a 2020 Customer Service Trends report, here’s what is driving customer loyalty efforts:
Often in the planning and execution of customer service strategies, a critical voice is overlooked – the customer. Perform a quick check now – in your organization, how do you gather and interpret customer feedback? If you hear from many of your customers that the waiting time is too long, or that they don’t have the correct information about paying customs, what actions do you take based on this assessment?
At Escher, we are always working hard to improve and optimize the customer experience. We understand the chasm between understanding what makes excellent customer service and having the tools and means to implement and provide this experience.
Our new Riposte Customer Satisfaction is a suite of sophisticated tools designed to help Posts engage with their customers, collect feedback, and generate powerful insights from the information they receive.
Riposte Customer Satisfaction is made up of three applications: Riposte Insight, Riposte AI, and Riposte Digital Onboarding.
Enables you to collect customer feedback and address issues as quickly as possible.
Thanks to algorithms programmed specifically for Posts, postal business leaders receive impactful suggestions for reducing costs or increasing revenue.
Bridges the gap between digital transformation and employee support.
What will these do for our customers?
Thanks to our Riposte Customer Satisfaction, Posts will have
What value does Riposte Customer Satisfaction deliver to postal customers?