According to Escher’s Future of Posts 2020, 42% of Postal operators plan to add a Self Service Kiosk (SSK) within the next year. Expanding their POS channels further the same number of operators (42%) also plan to invest in mobile app development over the same period. Taking a longer view 48% of respondents plan to invest in the PUDO networks, and 31% are gearing up to add In-store mPOS solutions to their networks over the coming five years.
While counters remain the primary POS channel for Postal operators (98%), the adjustments people have made, and are continuing to make because of the global pandemic means all Posts short and long term plans are very much subject to change.
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POS Channels is extracted from Escher’s Future of Posts 2020. Discover the latest business trends and how the global pandemic has affected the postal industry by downloading your free copy now!