Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. With Escher’s unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics.
We are looking to hire a Support Manager to join our growing team in Ontario, Canada
The support manager will have to work with other management staff to determine and implement the technical needs and priorities of the project. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solutions to ensure that the project is efficient and productive. Escher Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require after-hours and some weekend work. You will be working with some of the world’s leading experts in the postal industry. Our team values excellence, continuous innovation, getting stuff done quickly, transparent communication, and a friendly work environment. Our organization and team are geographically distributed.
As a Support Leader in the organization, you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated, and fixed within established SLAs and to client satisfaction. Your roles and responsibilities will include but are not limited to:
The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.
Escher offers a competitive compensation package, health benefits, and training allowance. Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!
Escher is transforming postal and courier operations worldwide, enabling posts to engage today’s digitally savvy customers across all points of engagement. Working to support customers on four continents across 35 countries, Escher’s unique, purpose-built customer engagement platform, drives superior customer experience with greater speed and better economics. Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.
At Escher, we believe our people are our greatest strength. In addition to a competitive compensation package, health benefits, and training allowance, Escher will work with you by providing the support and growth opportunities you need to develop an exceptional and fulfilling career. You will have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.
If you are looking for a rewarding career and you’re up for the challenge, we want to hear from you.
Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.