Position Overview

Through consultation with Escher’s global postal services clients and engagement with Escher’s Product Management and Services organizations, you will own, manage and support your clients’ business requirements through the full software development lifecycle from initial gathering to final delivery.

You will be working with some of the world’s leading experts in the postal industry. Our team values excellence, continuous innovation, ensuring issues get resolved quickly, transparent communication, and a friendly work environment.  Our organization and team are geographically distributed.

Duties and Responsibilities

As a Product Owner in the organization, you will be responsible for defining and prioritizing the backlog for the team(s) which you are working with. Your role and responsibilities include but are not limited to:

  • Act as the Product Owner for your Agile development team(s), working closely with internal Product Managers to understand product functionalities and its customization.
  • Collaborate and communicate with clients on understanding their business needs & requirements and representing these back to the internal Product Managers and your agile development team(s).
  • Act as the clients advocate within the company, whilst collaborating with the client on best practices and solutions to best maximize business value for the product.
  • Own and facilitate the refinement of requirements into epics and user stories for the development teams to implement including collaborating with the team leads, architects and product managers.
  • Create and maintain the product backlog, including prioritizing stories to be included in the future release cycles.
  • Support teams during the development iterations by providing clarifications, adjustment to risks, changes in scope, reprioritizing and approval of “done” stories and features and providing demos to internal and external stakeholders.
  • Participate in on site client workshops, providing walkthrough of product features including live demos and product backlog insight.
  • Work closely with product management and senior management in order to create a product that fits the company portfolio.
  • Be the primary contact for business queries related to the modules and core services for which you have responsibility.
  • Look to continually improve the product development process and methodology to improve quality and efficiency.
  • Provide client user training (on-site or remotely) and assist production of client user documentation.
  • Identify product enhancements, in conjunction with the Product and R&D teams. Identifying potential additional revenue opportunities. Collaborating with clients about the product vision, strategy, features, and prioritization

Support Manager



  • 8+ years’ experience in postal, banking or financial services industries or related software vendor arena.
  • 5+ years’ experience as a product owner/business analyst with direct client interaction.
  • Excellent understanding of the Software Development Life Cycle and in particular experience in working on Scrum projects.
  • Experience of backlog management and the use of supporting tools such as JIRA.
  • Experience running client workshops for requirement gathering both on-site or remotely and developing/maintaining a client relationship throughout the project.


  • Bachelor’s Degree in Business or IT
  • Certification in one or more Agile methods and relevant business analysis methods
  • An equivalent combination of relevant experience and/or education/training
  • Understanding of the postal industry and/or point of service solutions a plus as well as a technical aptitude or experience.

Personal Skills

  • Strong interpersonal and communication skills and the ability to work well in a collaborative environment, with excellent negotiation & influencing abilities.
  • Willingness and ability to learn the business domain and become a subject matter expert.
  • Ability to balance client and company needs in conduct of projects. Collaborating with clients about the product vision, strategy, features, and prioritization
  • Enthusiasm for the role and commitment to achieve objectives and meet deadlines.

Why join Escher

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.


What we have to offer

Escher offers a competitive compensation package, training allowance and free coffee and snacks when in the office, and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!

Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.


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