Sales Operations Manager

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Position Overview

Escher is looking for a Sales Operations Manager who has experience with software solutions and experience selling into the public sector, ideally to postal and parcel organizations although.

You will have knowledge of public sector procurement processes and in particular the OJEU process.

We are looking to recruit someone who can develop into the Client Director role in the future and therefore seek someone who is keen to forge a career in Sales, Customer Success, or Partner Program Management.

The successful candidate will be based in the UK, Dublin or Germany.

Key Responsibilities

• Preparing proposals and Bid Templates in coordination with Sales, Finance, and Services team members to support customer opportunities identified by the Sales team.
• Liaise with the Professional Services team to ensure bid templates are completed and returned to the sales team within agreed SLAs
• Liaise with Finance to ensure invoicing is up to date for customers and all expenses are being paid in a timely manner
• Liaise with Client Directors to ensure all opportunities are accurately reflected and up to date in Salesforce
• Work with Client Directors, Marketing, and Product Strategy to develop and deliver customer presentations ensuring consistency of messaging across the business.
• Attend customer meetings, taking ownership of actions and outputs
• Monitor competitor activity and prepare regular updates for Sales Team to ensure a full understanding of the competitive landscape in which we operate.
• Manage a bid tracker to monitor activity and track success (KPIs)
• Carry out client debriefs whether won or lost and feedback to internal stakeholders
• Support management of Client Accounts and the development and updating of account plans
• Work with Escher partners such as Hurricane, Intagrex and SAP in order to develop compelling customer propositions

Requirement / Experience

Ideally, we would like someone who has a second language beyond English, preferably German and has the following skills:

• Educated to a degree level
• 3 – 7 years experience working in a Sales environment, preferably within a complex, diverse environment
• Strong capability with the Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint), as well as strong business English, written and oral communications skills.
• Excellent organizational skills with real attention to detail
• Ability to analyze complex client needs and work across the business to determine a suitable response
• Ability to work on own initiative and take ownership of customer issues.
• Familiarity with Salesforce is preferred but, not essential.

What we need

• International Travel capability
• 2^nd language an advantage preferably German, French or Spanish
• Self-motivated, driven and passionate about the Customer
• Postal/Logistics/eCommerce experience is a huge Plus!

The candidate with best mix of experience, skills, training, and can-do attitude will be selected.

Why Join Escher?

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime. 

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.  

What we have to offer

Escher offers a competitive compensation package, health cover, training allowance and so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you! 

Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.