POSITION OVERVIEW

A Product Manager at Escher will lead the rollout process for a set of products and releases across the entire lifecycle and will serve as the product owner of these products. This position will work closely with Product Development to own all aspects of the products from conception to launch. This entails defining product vision/strategy, executing from a product roadmap, driving product development via story/epic creation, working cross-functionally with departments such as Sales, Marketing and Services/Delivery, and communicating product announcements and updates throughout the company. This position also requires interaction with customers and prospects to evaluate if specific business requirements can/should be handled through core product functionality or if aspects will require customization of the core product. This position requires extensive long-term and short-term planning and the ability to execute on these plans in support of the company’s strategic vision. A Product Manager/Product Owner at Escher is responsible for all aspects of the product portfolio including but not limited to strategy, roadmap, pricing, and positioning.

 

Duties & Responsibilities

  • Launch new products including planning, story creation, and delivery
  • Enhance and support existing products based on current customer/prospect requests. This includes creation and prioritization of a product backlog for enhancements and bugs
  • Advance the product by providing new ideas/features/enhancements and provide requirements to Product Development
  • Drive revenue, margin, and value across the product portfolio
  • Evaluate new and current market opportunities by developing and managing market segmentation and go-to-market plans
  • Coordinate with and support marketing in developing a positioning strategy for product portfolio and communication messaging
  • Conduct market and customer research, gather opinions and findings of post industry analysts, produce market data analysis, and present conclusions based on the research
  • Identify and evaluate competitors’ offerings, providing analysis of their positioning, strengths, and weaknesses.
  • Utilize and promote best practices in product management, such as agile/scrum methodology
  • Execute on other assignments as directed

SaaS Leader Escher

Experience & Qualifications

  • BA/BS or higher in Information Technology (or related field) or equivalent practical experience
  • Minimum 5 years of product management or related experience in launching software products
  • Experience with managing multiple products for software developers meeting launch milestones and deadlines
  • Demonstrated ability to achieve strategic goals in support of the product vision in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends; excellent problem-solving, organizational and analytical skills
  • Experience in the postal or logistics sectors including knowledge or experience with carriers and route optimization an advantage

 

Required Competencies

  • Analytical
  • Attention to Detail
  • Decision Making
  • Leadership
  • Listening
  • Organizational
  • Presentation
  • Strategic Thinking
  • Technical
  • Verbal/Written Communication

 

Other

  • Located near Thailand with the ability to travel as required to the client location in Bangkok
  • Fluent in English and Thai for communication with the client and Escher staff is a plus
  • Ability to work extra hours or outside of normal business hours to meet client and program demands

 

Why Join Escher?

Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.

At Escher, you’ll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, you’ll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 25 years.

 

What We Have to Offer

Escher offers a competitive compensation package, health benefits and training allowance. Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If you’re up for the challenge, we want to hear from you!

 

Escher is an equal opportunity employer.

We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant based on race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.

 

 

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